Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Are your K-Beauty products authentic?

Yes! At Duky Shop, we carry only authentic, high-quality products. We source our items directly from trusted suppliers of renowned South Korean brands such as Anua, Medicube, and Skin1004 to ensure you receive the very best for your skin.

2. How long will it take to receive my order?

Our processing time is 1 to 2 business days. After dispatch, the delivery time depends on your location. You will receive a tracking number via email as soon as your order ships, allowing you to follow its progress.

3. How can I track my order?

Once your order leaves our warehouse, we will send an email with the tracking link. If you don't receive it, please check your spam folder or contact us at dukygoods@gmail.com.

4. Do you ship to all states in the US?

Yes, we ship to all states within the United States.

5. What if I am not satisfied with the product or want to return it?

Your satisfaction is our priority. If you are not happy with your purchase, please contact us within 14 days of receiving it. For more details on the conditions, please see our Return and Refund Policy.

6. Is my payment information secure?

Absolutely. We use encrypted and secure payment systems to ensure that all your personal information and credit card details are fully protected.